Printing blank pages

[Vodena]

Hello,

Could somebody let me know what can be an issue with printing only blank pages.

I have completely new cartriges for my printer original ones, changed.

When I print the Quality Diagnostic it prints all colors except for the black.

I've checked all that was suggested on the HP support page, but still not working.

Any solution for this issue? 

Thanks in advanced. 

[DocCottle · Accepted solution]

Hey @Vodena,

Welcome to the HP Support Forums!

I understand that you are having some issues with being unable to print in black ink from your Deskjet Ink Advantage 5525 e-All-in-One Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot print quality issues with your printer. 

If after following the above the printer will still not print in black, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

Please let me know the results after following the above. If you are able to print or reach some resolution, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[Vodena]

Thank you! If I knew yesterday that I need to check the cables just to be sure that they are ok, I wouldn't have any problems.

Solved! 

All the best! 

Vodena