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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Photosmart 5520 All-in-One
iOS

Just put all new ink cartridges in the printer (HP). Tried to print from my iPhone, iPad and laptop, but it comes out very very faint, or blank. When I go to Tools on the actual printer, and choose Print Quality Report, it prints that perfectly. 

9 REPLIES 9
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Are you able to print a copy from the front panel ok?

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Yes, diagnostic pages print fine from the front panel of the printer. 

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I read that the diags are good but are you able to print a copy ok using the copy feature?

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No that doesn’t work either. 

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Can you run step 10 in this link.

Does the test page look at the same as in the link?

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image.jpg

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The black printhead is most likely clogged.

You can try cleaning the printhead again but most likely you will need to clean it manually.

 

Remove power to the printer before attempting the following.
There is a little mesh filter below the cartridge. (visible when you take the black cartridge out).
Dab it gently with a Q-tip moistened in hot water.
It may take a few tries to get the mesh filter unplugged. 
Clean the printhead again. 

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Okay. I tried this four times and it still comes out the same. 

HP Recommended

You can try other cleaning methods that are posted on youtube.

If that also does not help then you will need to replace the printer.

Depending on your printer needs maybe a B/W laser printer would suit you.

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