Printing error - E0 Cartridge or account issue

[Lucy212]

I have been trying for hours to get my printer to work! I have had an E0 error message, so I installed new cartridges, and I am still getting the E0 message with 'Cartridge or account issue' showing on my HP smart app. 

Please can someone let me know how to get rid of this as it is driving me mad! 

Note, I have reset my printer multiple times, even set it to factory settings, nothing is working. I also am not signed up to instant ink.

[Sneha_01]

Hi @Lucy212,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you are getting a cartridge error, I am glad to assist you.

An E0 error indicates an unusable cartridge.

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

For more info, refer to - Blinking Lights and Error Codes

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support