Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-18-2018 09:31 AM

HP Recommended
Product: hp Officejet pro 8728
Operating System: Microsoft Windows 10 (32-bit)

Hi i'm looking for some help with printing onto 4x4 card. I have looked everywhere for answers but i can't seem to find any.

 

So far i have added the 4x4 paper size to the printer preferences and also added it in the woord/print section under 'custom size'. This has to be loaded as 10cmx10cm though as inches isn't an option.

 

I have changed the size of the paper on word to 4x4 too so i have the outline to work with also. Everytime i go to print with the card loaded (ijn the centre with the sides of the tray pulled in and the length one reduced, so it all fits) it just says no paper or error with paper. 

 

Can anyone please help me?

1 REPLY 1

‎03-18-2018 11:46 AM - edited ‎03-18-2018 11:48 AM

HP Recommended

@DANNYCAL

 

The paper is too short on the "long" side.

 

Smallest standard or custom size supported:  3x5 inches

 

So, Custom Paper Size 4x5 is OK and 4x4 is not OK

 

Specifications > Paper Handling > Supported Custom Sizes

To avoid paper jams and other issues when printing on nonstandard custom paper sizes, make sure the dimensions fall within the parameters listed in the following table.
Paper size
Tray 1
ADF
76 to 216 mm (3.0 to 8.5 inches) wide and 127 to 356 mm (5.0 to 14.0 inches) long
 
127 to 216 mm (5.0 to 8.5 inches) wide and 241 to 305 mm (9.5 to 12.0 inches) long
 

 

 References

 

Category Product Information > Product Specifications

 

Category How-to > Print > Instructions & Settings:

 

 

Category User Guides

 

 

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP OfficeJet Pro 8728 All-in-One Printer

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.