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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing in colour

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05-03-2019 01:29 PM
Hi i've been trying to print in colour since I bought this printer for over a week. I've read the forums about turning off gray scale, but that option is only there on eprint which i've even tried to print with but it always gives me an error and won't connect. I've downloaded the hp print and scan doctor and it just doesn't help.
any help or advice will be appreciated I really like this printer but only being able to print in black and white isn't helpful.
05-04-2019 05:05 AM
HI
Please go to Printers and Drivers (Control Panel\Hardware and Sound\Devices and Printers)
Select the printer right click and go to Printer Preferences
Under Printing Preferences select Paper/Quality
Please search for Print in gray scale (Option would be on/Off select Off )