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‎11-15-2018 07:34 PM

HP Recommended
Product: Pavillion x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

My laptop isn't printing correctly. It's printing images but not texts. My printer prints fine with my phone and other laptops.

How can it be fixed?

5 REPLIES 5

‎11-16-2018 01:25 AM

HP Recommended

Clarifying your printer model would be the first step to get any further.

 

Although the problem occurs with a specific computer only, the problem relies on the print driver installed on that computer and not with the computer itself.

 

Shlomi



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‎11-16-2018 04:22 AM

HP Recommended

 

@ShlomiL wrote:

Clarifying your printer model would be the first step to get any further.

 

Although the problem occurs with a specific computer only, the problem relies on the print driver installed on that computer and not with the computer itself.

 

Shlomi

How would I fix the print driver on my laptop then?

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‎11-16-2018 04:31 AM

HP Recommended

That's why I asked for your printer model, it is hard guiding you any further without knowing what printer you have.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎11-26-2018 02:52 PM

HP Recommended
@ShlomiL wrote:

That's why I asked for your printer model, it is hard guiding you any further without knowing what printer you have.

 

Shlomi

sorry for the late reply but the printer is a pixma mx452 series...I downloaded the current driver available and it didn't work

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‎11-26-2018 10:02 PM

HP Recommended

Hi,

This is HP's community which expertize with HP products.

 

For a Canon printer I suggest contacting the good folks at Canon:

https://community.usa.canon.com/t5/Office-Printers/bd-p/officeprinters

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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