Printing is not aligned even after aligning printer

[rapretuya]

I already aligned my printer using the program, but still the print out has doubled lines and characters are blurry.  The alignment page is also skewing.

[Raj1788]

@rapretuya

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridge?

Is the copy working fine?

How long are you facing this issue?

Check the print settings for your print job in Windows.

1. In the software application, you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Manually clean the area around the ink nozzles

Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. Clean the area around the ink nozzles if you see track marks or smears on the printouts.

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        CAUTION:

     Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

2. Turn on the printer.

3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

   The carriage moves to the center of the printer.

   

4. Wait until the carriage is idle and silent before you continue.

5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

   

      CAUTION:

   Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

6. Hold the ink cartridge by its sides.

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   

8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

9. Clean the face and edges around the ink nozzle with the swab.

      CAUTION:

   Do not clean the ink nozzle plate.
   

   1. Nozzle plate - Do not clean

   2. Area surrounding ink nozzle - Do clean

   3. Ink cartridge contacts - Do not clean

10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    

12. Repeat these steps to clean around the nozzles on the other ink cartridge.

13. Close the ink cartridge access door.

14. Reconnect the power cord, and then turn on the printer.

Try to print.

Use this link: https://support.hp.com/in-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[rapretuya]

Hi,

For additional info you need, yes I am using genuine HP cartridges.  The photocopy and print outs are streaky and disconnected for already a couple of weeks but worsened to unreadable blurry levels for 4 days already, although I stopped using the printer 2 days ago.

The alignment page print out is also skewed to the right, which suggests that there is something really wrong with the printer.

Please advise.  Thanks.

[Raj1788]

@rapretuya

Thanks for the reply,

Did you try with a different cartridge?

One of the cartridges might be faulty.

I have sent you a private message, for the further course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!

[teacake52]

hp 3830 inkjet printer