Printing is not available

[Farook3]

Hello

My printer is not able to print any documents. I have ink and no paper inside. What is the reason that no printing comes.

[Hawks_Eye]

Hi @Farook3 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for explaining—sounds like your printer is going through the motions but nothing’s hitting the page. Since you’ve confirmed there’s ink and no paper jam, here are the most likely culprits and how to fix them:

🧠 Possible Reasons Your HP Printer Isn’t Printing

• Clogged or dried printheads: Even with full ink, dried nozzles can block ink flow.
• Incorrect paper settings: If the printer expects a different paper type or size, it may refuse to print.
• Driver or software glitch: A corrupted print queue or outdated driver can silently block jobs.
• Firmware hiccup: Some HP models need a firmware refresh to clear internal errors.
• Print job stuck or paused: The queue may be frozen, especially if a previous job failed.

🛠️ Fixes to Try

Run Printhead Cleaning

• Open the HP Smart app or printer software
• Go to Settings > Maintenance > Clean Printhead
• Run the utility and print a test page

Clear the Print Queue

• Press Windows + R, type control printers, and hit Enter
• Right-click your printer > See what’s printing
• Cancel all jobs, then restart your computer and printer

Check Paper Settings

• Make sure the paper tray is loaded with the correct size and type
• On the printer screen or software, confirm it matches (e.g., A4, plain paper)

Update or Reinstall Drivers

• Visit the HP support page for your model
• Download the latest Full Feature Software and Driver
• Uninstall the current driver and reinstall the new one

Perform a Hard Reset

• Turn off the printer and unplug it for 60 seconds
• Plug it back in and power on—this clears internal memory

Let me know your printer model if you'd like tailored steps. We’ll get it printing again—no more silent treatment from your inkjet 💪🖨️.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye