Printing issue

[Bubba0116]

I have to reboot my printer every single time I print a document. Printing from Microsoft Word (or any other program) on my Mac, the document goes to the print queue and sits there.  It won't print until i cycle the printer. and evidently there IS no technical support at HP because the website is an infinite loop. I can't find any way to contact a human at HP. 

[sandytechy20]

@Bubba0116

Welcome to the HP support community.

I understand that the print job is stuck in the print queue, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Bubba0116]

I am glad to know there are humans working for HP. Thank you for your response. Sadly, I am still experiencing the same problem after following your instructions. 

[sandytechy20]

@Bubba0116 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers