Printing issues / flashing lights

[Willis862]

Unable to print. Cancel button and info button/light flashing.

Thank you in advance for your assistance.

[A_Gayathri]

Hi @Willis862,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your getting the flashing lights on your HP DeskJet 2752e All-In-One Printer often indicate an issue that needs attention. 

Here are the steps to troubleshoot the problem:

1. Identify the Light Pattern

First, let's identify the pattern of the flashing lights:

• Cancel button (X) flashing: This usually indicates a print job error or an issue with the printer itself.
• Information button (i) flashing: This generally means there's an error or important information that requires your attention.

2. Basic Troubleshooting Steps

Step 1: Check for Error Messages on the Printer Display

Sometimes, the printer display will give you specific error codes or messages. Refer to these for specific troubleshooting.

Step 2: Check for Paper Jams

Ensure there are no paper jams in the printer:

• Turn off the printer and unplug it.
• Open the access doors and check for any jammed paper.
• Remove any paper you find carefully.
• Close all doors and trays.

Step 3: Check Ink Cartridges

Make sure the ink cartridges are installed correctly:

• Open the ink cartridge access door.
• Ensure the cartridges are properly seated.
• If any cartridges are low or empty, replace them.

Step 4: Reset the Printer

A simple reset might solve the issue:

• Turn off the printer.
• Unplug the power cord from the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the power cord back into the wall outlet and the printer.
• Turn the printer back on.

Step 5: Clear Print Queue

Sometimes, a stuck print job can cause issues:

• Go to your computer's Control Panel.
• Open Devices and Printers.
• Right-click on your HP DeskJet 2752e printer and select See what's printing.
• Cancel any print jobs in the queue.

3. Update or Reinstall Printer Drivers

Ensure you have the latest drivers installed for your printer:

• Go to the HP Support website.
• Enter your printer model (HP DeskJet 2752e) and select your operating system (Windows 11).
• Download and install the latest drivers.

4. Run HP Print and Scan Doctor

HP provides a diagnostic tool that can help identify and fix printer issues:

• Download the HP Print and Scan Doctor from the HP website.
• Run the tool and follow the on-screen instructions.

5. Perform a Factory Reset

If all else fails, you might need to reset your printer to factory settings:

• Turn off the printer.
• Press and hold the Cancel (X) button and the Wireless button together.
• Turn on the printer while holding these buttons until the printer starts resetting.

Refer to this document: HP DeskJet 2752e All-in-One Printer User manual

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Willis862]

Thanks for the instructions. I will give i a try.

[A_Gayathri]

HI @Willis862,

Thank you for your response. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Willis862]

Thank you for your advice.

Sorry to say it did not work.

I am going to retire the printer.

[Willis862]

Thank you for your advice.

Sorry to say it did not work.

I am going to retire the printer.

[A_Gayathri]

Hi @Willis862,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.