Printing mail looks like labels

[jjrtoussaint1]

Following the installation of a new HP laptop, I have added the old printer using the SMART app (Windows 11). The first error I encounter is that the ink cartridges are reported to be non original HP cartridges (nothing changed on the printer side), and second, attempting printing mails looks as if I am printing labels. There is a DYMO LabelWriter attached as well, which works fine. I have already uninstalled the HP printer and app three times, power off, wall socket, network cable, but nothing seems to work. Am I overlooking somthing?   

[Echo_Lake]

@jjrtoussaint1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the pictures?
• Does the copy print out the same way? 
• Have you tried printing from a different application or device? 

Keep me posted for further assistance.

[jjrtoussaint1]

Apologies, for not posting the solution offered through remote HP support; the advise was to rename OutlPrnt to something like OutlPrnt1, and subsequently change the style for memo inside Outlook to A4 and adjust fonts to the preferred settings.

This made the printing work as exepcted.

In the past (I worked for Digital Equipment and Compaq) I usually asked what was the cause of the problem.

My feeling was that the repeated installations of the printer and LabelWriter on my new laptop may have created this issue.

Likewise the error message that the printer contained non-HP cartridges, whilst nothing changed to that respect, but new cartridges are being shipped, through  the  HP Instant Program, and should resolve this last obstacle.

Learning keeps you alive

[Echo_Lake · Accepted solution]

@jjrtoussaint1

Thank you for posting back. 

I am glad to know that you managed to isolate the issue. Please reach out again for any further assistance once you receive the ink cartridges. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[jjrtoussaint1]

Now that the printing within Outlook has been resolved, I was hoping that the new cartridges (BLACK AND RED) that arrived today would resolve the error message that I have not installed original HP cartridges. But even after replacing these two colors the error status remains. I assumed sofar this is an HP printer, perhaps SMART issue rather than an HP Instant Ink program issue.

What do you think, new issue, or should I go back to the HP Instant Ink helpdesk. They assumed the volume of the ink created the error status, which I slightly doubt, as nothing changed from the printer side when moving over to the new Windows 11 HP laptop

[jjrtoussaint1]

I have now restarted the laptop and using SMART (taking a little time to synchronize) it now shows a more correct ink level for all 4 cartridges, and also now report all 4 cartridges to be HP original ones.

HiP HiP Hurray, all problems  are gone like the snow disappearing on this hot evening 

[Echo_Lake]

@jjrtoussaint1

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.