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HP Recommended
HP ENVY 6020e All-in-One Printer

Printing fine yesterday and now printing outlines of words 

1 REPLY 1
HP Recommended

Hi @ArchiesDundee,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you are facing an issue with your HP ENVY 6020e All-in-One Printer only prints outlines of words, it typically indicates an issue with the ink cartridges or the print settings. Here’s how to troubleshoot and resolve the issue:

1. Check the Ink Levels

  • Open the HP Smart app or your printer software on your computer to view the ink levels.
  • If the ink levels are low, replace the affected cartridge(s).

2. Perform a Printhead Cleaning How to Clean a Printhead for Better Ink Efficiency - HP.com

  • Via Printer Control Panel:
    1. Navigate to the settings or maintenance menu.
    2. Select Tools or Maintenance and then Clean Printhead.
  • Via HP Smart App:
    1. Open the HP Smart app and select your printer.
    2. Go to Print Quality Tools and run the Clean Printhead function.

3. Check Print Settings

  • Ensure the printer isn’t set to a draft mode or an economy setting:
    1. Open the print dialog box when printing a document.
    2. Select Properties or Preferences.
    3. Choose a higher print quality, such as Best or Normal.

4. Align the Printhead

  • Use the HP Smart app or the printer’s menu to align the printhead.
    • In the app, go to Print Quality Tools > Align Printhead.
    • Follow on-screen instructions.

5. Inspect the Ink Cartridges

  • Remove the cartridges and check for:
    • Protective tape that wasn’t removed during installation.
    • Dirt or dried ink on the contacts.
  • Clean the contacts with a lint-free cloth lightly dampened with distilled water. Allow to dry before reinserting.

6. Test with a Different Document

  • Sometimes, the problem may be related to the document. Try printing a different file to rule out document-specific formatting issues.

7. Update the Printer Firmware Update the firmware on an HP printer

  • Ensure the printer firmware is up to date via the HP Smart app or the HP support website.

8. Perform a Hard Reset

  • Turn off the printer and unplug it for at least 60 seconds.
  • Plug it back in and turn it on to reset the hardware.

9. Replace the Cartridge

  • If the issue persists, even with sufficient ink, the cartridge itself may be faulty. Replace it with a new, genuine HP cartridge.

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.