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- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing photo glossy paper premium Kodak

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08-13-2022 04:40 AM - edited 08-13-2022 05:11 AM
One year ago, i haved another interface for printing, and i can choose alot of paper types for photo even Glossy paper 230g
Now i see a list only with 6 types of paper, each paper i choose glossy, matte or simple always priting bad, colors not good to shinny and ink is not dried, it's take on hand
1 year ago worked great, ink was inside the photo and dryed
i Use Kodak Premium photo paper 230g 6x3 instant dry
08-13-2022 08:11 AM
Welcome to the HP User Community.
A year can be a long time in the life of a printer.
For example -- The Printer might be in need of maintenance.
The change in the Printing Preferences might mean that the full driver printer software needs to be reinstalled.
How-to
Uninstall any existing printer software from Control Panel > icon view > Programs and Features
Restart the computer and sign in
Download / Save / Run the printer software installation package: HP Easy Start Printer Setup Software
When the option is presented, select the full solution printer software
Restart the computer and sign in
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Long Version...
Printer Software -- Details / How-to / Examples
There are parts to the Printer Software:
Examples
- HP Smart application - supports printing and scanning PDF and Photos / Images. HP Smart is supported in many regions and on many newer networked printers - The app is available from the Microsoft Store . HP Smart requires that you sign in using your HP Account credentials. HP Smart benefits when the full driver printer software is also installed.
- HP Smart Printing – “Smart Printing” is a selection in the printer list when choosing the printer to be used for the current job setup. For example, where supported for an InkJet printer, the feature is available as selection in HP Smart > If more than one "added printer", Select Printer for current job > Select Print Documents OR Print Photos > Printer (list – top left of menu) > HP Smart Printing
- HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts. The full driver printer software includes HP Scan. If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.
When installed,
HP Smart is listed in Settings > Apps > Apps and Features
HP Smart is never listed in Programs and Features
When installed,
The Full Driver printer software is listed in Control Panel > icon view > Programs and Features
And
The Full Driver printer software can also show up in Settings > Apps > Apps and Features
===========================================================
>>> Check / Install the Full Feature Software / full driver printer software
The full driver provides the foundation on which other programs and printing software depend.
The driver includes HP Scan – HP Scan supports scanning / saving / printing your scan content.
Preparation
If you have not done so,
In addition to the HP Smart application,
Install the Full Feature Software / full driver printer software for the printer.
HP Smart and other print software / applications benefit from having the full driver installed.
Make sure your VPN is switched Off when installing the HP Smart application or the printer software.
Printer Software Check - Is the printer software installed?
Notes
When the full driver printer software is installed,
Find the printer software listed in Control Panel > icon view > Programs and Features.
The installation of the full printer software adds two shortcut icons to the Desktop.
The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools
HP Scan is named for itself and provides a direct call to the HP Scan software.
Programs_and_Features_Printer_Desktop_Icons_7
Printer software installed and listed // Software is out of date or is not working
NOTE: If the printer software shows installed but is not working as expected, remove and reload the software.
NOTE: Windows 11
Windows Start > Search for Control Panel and open
Uninstall the printer software from Control Panel > icon view > Programs and Features
Restart the computer and log in
What if?
If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...
Microsoft: Fix problems that block programs from being installed or removed
OR
Revo Uninstaller (Free version)
then
Restart the computer and log in
Reminder: If using USB, disconnect the USB printer cable between the printer and the computer before installing software. (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.
===============================================================
Next,
Install a fresh copy of the Full Feature Software / Full Driver printer software
Restart the computer and log in
Installation Package - Information - Save and Download
HP Easy Start Printer Setup Software
Basic Instructions - Install the Full Feature Software / Full Driver printer software
Preparation
- If the printer software is still / already installed, Uninstall the printer software from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.
If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.
- If using VPN, shut it off to install software. NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.
- Reminder: If using USB cable between printer and computer, disconnect the cable before installing software. Later... Connect the cable when instructed (near the end of the installation procedure).
- Observation: It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection. Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.
Installation
- Download and Save the Full Feature Software installation package or the Easy Start Software
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- After the software is installed, Restart the computer and log in
If using Easy Start
- Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
- When asked, opt for "Full Software and Drivers" (exact wording might vary).
Easy_Start_Full_Driver_2
- If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”
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Set Printing Preferences – Windows
NOTES
- This section is not applicable to Mobile Printing.
- Access to the complete Printer Preferences requires having installed the Full Driver printer software.
- The printer should be selected as the default and current printing device.
- Printing Preferences are available directly from the driver.
- Printing Envelopes? See NOTE
- “Settings” path to printer > See NOTE-2
Windows 10 / Windows 11
Windows key > Search for and open Control Panel
Control Panel > icon view > Devices and Printers
Right-Click on your printer > Printing Preferences
- When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.
- No Size? If the size of the Paper Size is not included in the Drop-down list, consider / try: Create a Custom Paper Size Form. Reference: HP Printers - Creating Custom Paper Sizes
NOTE >> Word > Mailings > Envelopes :: Preferences and Envelopes
Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign.
NOTE-2 >> Settings path to printer(s)
Windows 11
Settings > System > Bluetooth & devices > Printers and scanners
Check the list of devices – Select / Open Printer
Select Printing Preferences
Windows 10
Settings > Devices > Printers & scanners
Check the list of devices – Select / Open Printer
Select Manage > Select Printing Preferences
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Preparation > Check / enable the printer as the “Default Printer”
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
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Example - Printing Preferences - Shortcut "Everyday Printing" > Custom Shortcut
9025_Printing_Preferences_Everyday-Custom_Shortcut_1
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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