Printing problem with HP deskjet GT 5810

[Chinmay3]

I am facing a problem with my HP Deskjet Printer GT 5810 printer. The printer can't be able to print with yellow color. Whenever I used to print photos, everytime the yellow color is missing though the color is almost full in the container. And the color pipe are also not primed. I have also completed the clean printhead process, but still facing the problem.

Please find me a solution

[Jeet_singh · Accepted solution]

Hi @Chinmay3,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the printer not printing yellow color on your HP DeskJet printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details

Are you using genuine HP ink cartridges or refilled cartridges?

Are you able to make a copy from the printer?

Have you checked for the ink delivery system? Make sure the transportation ink valve is unlocked and the printhead is closed and ink is completely filled in the ink delivery tubes.

Have you tried to run the printhead cleaning utility using the HP software?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more assistance, please follow all the steps suggested in the support document for - HP DeskJet GT 5810, 5820 Printers - Color or Black Ink Not Printing

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[Chinmay3]

Yes, I am using genuine HP ink that came with the printer set... secondly, whenever I try to make a color copy everytime I face the same problem of missing yellow color. But I think the ink delivery system has some problem. The ink delivery tubes are not filled with color properly... but the tranportation ink valve is unlocked.... I have also go through the hard reset formula.... but that doesn't work.
One more thing, my printer is under warrenty periode, but the problem is there is no HP service center near my place.....!! Plz find me a solution
Thank you sir...

[Jeet_singh]

Hi @Chinmay3,

Thank you for replying,

As I understand you have tried to make a copy and still having issues with the missing yellow color. I would suggest this could be a possible hardware issue with the printer. As you mentioned that the product is within the warranty, I would suggest you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,