Printing problem

[BobK-1]

After upgrading the firmware for a Netgear N750 router, my HP ENVY 7640 will not print. I turned the printer off and back on, also unplugged for a few seconds, turned the router off and back on and restarted the computer. The printer goes through the connection procedure to hook up to the computer and router and shows a steady light. No reaction from the printer when given the command to print.

[sandytechy20]

@BobK-1

Thanks for posting. It is a terrific place to find answers and tips! 

I understand you are getting printer offline message and unable to print from your computer,  I will be delighted to assist you here.

I will need a few details to provide an accurate solution,

• Are you getting any error message while printing?
• Are you able to print from a different device on the same printer?

Meanwhile: run print scan doctor on your computer and check if that fixes the issue.

Follow the below steps:

Download and run Print and Scan Doctor application to fix this issue,

Download link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Steps: 

1. Run PSDR v5.0.2 

2. Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

3. Select the correct Printer and click on Next. 

4. PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

5. Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

6. Regardless if PSDR printed the test page or not, click on “NO PRINT” 

7. PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

8. Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists, assign a manual IP address to fix this issue:

a.    Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port          Name.  This is OK to leave this alone or you can put in your Printer Model.
d.    Select Next and Finish the Wizard.

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help.
Take care and have a blessed week ahead.

Let me know how it goes.

Cheers.

[BobK-1]

Sandytech20 

Thank you for your ideas. I had tried most of what you suggest and ultimately gave up and called HP Technical Support. We old people are not the most tech savvy and get frustrated pretty easily.  I think the tech support's name is Varum. In any case, he took control of my computer and after some frustration and effort was able to fix the problem. He was very patient with me as he worked the problem. He suggested Windows 10 is probably a major factor in creating the problem. 

I thank HP for the great support!

[sandytechy20 · Accepted solution]

@BobK-1

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Cheers.