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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Printing problem

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ENVY 4527
macOS 10.13 High Sierra

When tryinng to print my job goes straight into print queue and when trying to print from the queue I'm getting the message "Encryption credentials have expired".  What does this mean?  No problem printing test sheets etc and I can print OK from my iPhone 

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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I have gone through your Post and I would like to help


Please ensure your Mac has all the latest updates and then download the HP drivers from this Apple Website:


Also download the Printer Firmware from this Link:


If the issue persists, we will Remove / Re-add the printer to the Mac Printing Queue using Airprint


  1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

    Figure : Example of the Printers & Scanners window

     Example of the Printers & Scanners window
  2. Check if your printer name displays in the Printers list, and then do one of the following steps.

    • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

    • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

  3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

    Figure : AirPrint displays in the Use menu

    Select AirPrint from the Use menu
  4. Open a document  click File, and then click Print.

Keep me posted how it goes


Thank you and have a great weekend 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


I Am An HP Employee

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It looks like you have solved your problem.  For future reference here are additional details.


The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".


URL to document

I am HP Employee
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