Printing problem

[Shade2019]

I have two HP printers, the HP 3050J611 has been a great small printer, and still prints fine docs. However, getting it to print is the problem I've recently encountered. It will print a doc just fine, then if I try to print a second doc it won't print. I check the queue and the doc is in the queue, but won't print. I then open HP Print Doctor, it corrects the problem, tells me it's a print queue problem and a "Port Match" problem. I can then print the second doc. Next time I use the printer I have the same exact problem.

What should I do to correct this and get it working the way it should?

Thanks for the help

Shade2019

[Kumar0307 · Accepted solution]

@Shade2019, Welcome to the HP Support Community!

This looks like an issue with the print driver. 

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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