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@BLGEY9

Thank you for responding,

This is the Riddle_Decipher, again!

 

I mean, you can reinstall windows 10 and once its up and running, install the printer drivers on it and check if it works,

Considering the fact that it works fine on the computer with Windows XP.

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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Earlier I said that I tried to print on two different computers on which Windows 10 pro is installed, and in both cases the text had a shadow. May be printer have problem with drivers for windows 10?

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@BLGEY9

Thank you for replying with this detailed response,

I appreciate your time and efforts,

 

I have done some research and found this article for you:

Click here for step by step troubleshooting

 

If this doesn't work, refer to the private message sent by @DavidSMP for further assistance.

As we have reached the end of the line.

Take care and good luck.

Riddle_Decipher
I am an HP Employee

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