Printing the Microsoft Word docs

[yuri_levin]

I'm trying to print Microsoft Word files from Office 2013 Word. After several seconds I got the message "Print Job canceled".  Is it any possibilities to print files others than PDF?

Thanks

[Dragon-Fur]

@yuri_levin 

Welcome to the HP Community --

Thanks for posting your Printer Model and your OS -

The information helps anyone who might answer.

If you have not yet done so,

Check / Reset Print Services

Note that if PDF is printing, this is not likely the point at which the job is failing -- but it is good to know and takes just a minute to check.

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

Watch Video

AND / OR

HP Printers - Print jobs stuck in print queue

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

------------------------------------------

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Side Bar -- Optionally Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRNTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Jobs in Print Queue Disappear

Temp Folder Permissions

If the print job is making its way to the print queue and then disappearing,

Check / Correct the folder permission(s)

Temp folder requires full permissions, including Read / Write, for current user

Check / add / edit permissions for user (current login) on Temp folders

C:\Windows\Temp

C:\Users\AccountName\AppData\Local\Temp

Example - Print Services - Temp Folder Permissions

Print_Services_Print_Spooler_Temp_Folder_Permissions_3

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What else?

• If the issue only impacts the one document, the document structure is suspect.  Microsoft provides tools to repair the Office suite of programs -- you might find something to check an individual document for errors, too. 

• If naught else, try copying the contents to a new document one section at a time. 
• After a couple of sections are copied, Open the (new) document and print one or two pages (page range).

If the issue is a new one and affects all Word documents,

• Check / Verify that the Word > File > Options > Advanced settings are as you expect
• Run Windows Updates -- Add this Check:  Windows Update > Advanced >> Make sure that the option to update your "other Microsoft" software is selected - "Receive updates for other Microsoft products".   If any updates are installed, Restart the computer and log in.

--------------  --------------  --------------  --------------  

Microsoft Office - Product and License Information 

• Repair or Uninstall / Install your Office software.  If still required on this vintage version of the Office software, make sure you have your Office license key.  No, HP cannot retrieve the key for you.  If you are unsure of the process or steps, check at Microsoft Office Support.

Open and Read

 Microsoft - Activate Office

 Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

Documentation / Website / How-to Instructions

 With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

    Need more help?  Scroll down on the web page to find out how to contact Microsoft.

--------------  --------------  --------------  --------------  

If you have not done so -- consider reinstalling the printer software.

==============================

Remove / Install the full driver printer software

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8023 All-in-One Printer 

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