Printing unwanted hp content

[MwilaBoniface]

My HP laserjet MFP 227 series keeps on printing unwanted content (POST / ipp/printer/1.1) every time I try to print.

[A_Gayathri]

Hi @MwilaBoniface,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing with your HP LaserJet Pro MFP M227 series printing unwanted content, such as "POST / ipp/printer/1.1", typically relates to incorrect printer settings or driver issues. 

Here are some steps you can take to troubleshoot and resolve this problem:

 

1. Update Printer Drivers

Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP support website.

Uninstall Current Drivers:

• Open the Control Panel.
• Go to "Programs and Features" and uninstall any HP printer software.
• Open "Device Manager", expand the "Printers" section, right-click your printer, and select "Uninstall device".

Install Latest Drivers:

• Download the latest drivers from the HP website.
• Install the downloaded drivers.

2. Reset Printing System

Resetting the printing system can clear any misconfigurations.

Clear Print Queue:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Select your HP printer and click "Open queue".
• Ensure there are no pending print jobs. If there are, cancel them.

Remove and Re-add Printer:

• In the same "Printers & scanners" menu, remove your HP printer.
• Restart your computer.
• Re-add your HP printer.

3. Check Printer Settings

Ensure that the printer settings are correctly configured.

Printer Properties:

• Open "Settings" > "Devices" > "Printers & scanners".
• Select your printer and click "Manage" > "Printer properties".
• Under the "Advanced" tab, ensure the correct driver is selected.

Disable Unwanted Features:

• Under "Printer properties", check the "Device Settings" tab.
• Disable any features that might be causing unnecessary prints, such as "Print PostScript Error Information".

4. Check for Firmware Updates

Ensure your printer firmware is up to date.

1. Firmware Update:
   • Go to the HP support website and check if there's a firmware update available for your printer model.
   • Follow the instructions to update the firmware.

5. Network Printer Settings

If your printer is networked, incorrect IPP (Internet Printing Protocol) settings might cause issues.

Printer Web Interface:

• Access your printer's web interface by entering its IP address into a web browser.
• Check the "Network" or "Web Services" settings for any misconfigurations.

Disable IPP if Unnecessary:

• If you're not using IPP, you can disable it to prevent unnecessary network communication.

6. Run HP Print and Scan Doctor

HP provides a utility called HP Print and Scan Doctor that can diagnose and fix many common printing and scanning issues.

1. Download and Run:
   • Download HP Print and Scan Doctor from the HP support website.
   • Run the utility and follow the on-screen instructions.

7. Check Print Job Source

Sometimes, print jobs might be coming from an unexpected source.

1. Check Applications:
   • Ensure that no background applications or scripts are sending print jobs.
   • Review the "Print Queue" to identify the source of the unwanted print jobs.

Refer to this document:  HP LaserJet Pro MFP M227 series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @MwilaBoniface,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing with your HP LaserJet Pro MFP M227 series printing unwanted content, such as "POST / ipp/printer/1.1", typically relates to incorrect printer settings or driver issues. 

Here are some steps you can take to troubleshoot and resolve this problem:

 

1. Update Printer Drivers Software and Drivers for HP LaserJet Pro MFP M227 series

Ensure that you have the latest printer drivers installed. You can download the latest drivers from the HP support website.

Uninstall Current Drivers:

• Open the Control Panel.
• Go to "Programs and Features" and uninstall any HP printer software.
• Open "Device Manager", expand the "Printers" section, right-click your printer, and select "Uninstall device".

Install Latest Drivers:

• Download the latest drivers from the HP website.
• Install the downloaded drivers.

2. Reset Printing System

Resetting the printing system can clear any misconfigurations.

Clear Print Queue:

• Go to "Settings" > "Devices" > "Printers & scanners".
• Select your HP printer and click "Open queue".
• Ensure there are no pending print jobs. If there are, cancel them.

Remove and Re-add Printer:

• In the same "Printers & scanners" menu, remove your HP printer.
• Restart your computer.
• Re-add your HP printer.

3. Check Printer Settings

Ensure that the printer settings are correctly configured.

Printer Properties:

• Open "Settings" > "Devices" > "Printers & scanners".
• Select your printer and click "Manage" > "Printer properties".
• Under the "Advanced" tab, ensure the correct driver is selected.

Disable Unwanted Features:

• Under "Printer properties", check the "Device Settings" tab.
• Disable any features that might be causing unnecessary prints, such as "Print PostScript Error Information".

4. Check for Firmware Updates

Ensure your printer firmware is up to date.

1. Firmware Update:
   • Go to the HP support website and check if there's a firmware update available for your printer model.
   • Follow the instructions to update the firmware. Update the firmware on an HP printer

5. Network Printer Settings

If your printer is networked, incorrect IPP (Internet Printing Protocol) settings might cause issues.

Printer Web Interface:

• Access your printer's web interface by entering its IP address into a web browser.
• Check the "Network" or "Web Services" settings for any misconfigurations.

Disable IPP if Unnecessary:

• If you're not using IPP, you can disable it to prevent unnecessary network communication.

6. Run HP Print and Scan Doctor HP Print and Scan Doctor

HP provides a utility called HP Print and Scan Doctor that can diagnose and fix many common printing and scanning issues.

1. Download and Run:
   • Download HP Print and Scan Doctor from the HP support website.
   • Run the utility and follow the on-screen instructions.

7. Check Print Job Source

Sometimes, print jobs might be coming from an unexpected source.

1. Check Applications:
   • Ensure that no background applications or scripts are sending print jobs.
   • Review the "Print Queue" to identify the source of the unwanted print jobs.

Refer to this document:  HP LaserJet Pro MFP M227 series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.