Printing with left side cut off all of a sudden-Please help

[Kelly1231]

Hello, my printer is now printing with the left side cut off.  I am not sure why.  It is also jamming every single time when trying to print double-sided and only double-sided.  Not sure if these issues are even related but both just started happening at the same time.  Any suggestions?  Thank you so much!

[Riddle_Decipher]

@Kelly1231

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand there's an issue with the print quality as the left side of the print seems to be cutting off,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reset the printer to resolve the issue?

While you respond to that, here's a list of things that'll help your cause:

Step 1: Reset the printer

To reset the printer, disconnect the printer from the power source, and then reconnect it.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If resetting the printer did not resolve the issue, continue to the next step.

Step 2: Use genuine HP ink cartridges

For the best print quality, use genuine HP ink cartridges.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.

2. If necessary, select your country/region.

   Figure : Country/region selector

   

3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

   NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

If using genuine HP ink cartridges did not resolve the issue, continue to the next step.

Step 3: Allow automatic servicing to complete

Many print quality problems with black ink, such as poor black text or issues that occur with a newly installed black ink cartridge, clear up with the printer's automatic servicing routine. In this case, there is nothing you need to do. The print quality should improve in a few hours.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.