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‎11-25-2018 02:36 PM - last edited on ‎11-26-2018 08:21 AM by Retired

HP Recommended

I have a new ENVY PHOTO 7155 printer that I am using with Windows 7.   I am unable to print to the Photo Tray.  When I go to preferences and try to choose photo tray (as opposed to Main Tray), I am unable to do so.  In addition, on the printer itself, the tray choice is only for Main Tray (the Photo Tray is gray--unable to choose it.)

 

I've read many of the posts and have tried all of the suggestions to no avail.

 

4 REPLIES 4

‎11-27-2018 11:53 AM

HP Recommended

@WLJAC

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Let's try to make sure the photo tray is seated correctly:

 

  1. Make sure the printer is positioned on a flat surface.

  2. Push in the output tray extender.

  3. Pull out the input tray, but do not remove it.

    Image: Pull out input tray

  4. Remove the output tray.

    Image: Remove the output tray

  5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

    Image: Photo tray properly functioning

    Image: Tabs outside and inside guide rails

    If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

    The photo tray should move freely with no resistance.

  6. Reinstall the output tray, and then make sure the edges line up with the input tray.

    Image: Line up the edges

  7. Try to print.

  8. If the error persists, try printing or copying a document with the output tray removed.

    If the error only happens with the output tray installed, the output tray might need to be replaced.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 


I am an HP Employee

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‎11-27-2018 12:05 PM

HP Recommended

I discovered the solution.  I had the usb plugged in and was connecting wirelessly via our home network.  Through a Google search, I now understand that when both are connected the wireless connection causes the usb connection to become inactive.  I unplugged the usb and all works great.  I am able to keep paper in the main tray and photo paper in the photo tray and print from my computer to the desired tray.

 

Thank you for your follow through to my question.

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‎11-27-2018 12:10 PM

HP Recommended

@WLJAC

 

You're most welcome and I'm glad to hear that. Do get back to us in future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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‎07-01-2019 10:19 PM

HP Recommended

This doesn't help me at all. On mac and I have a very similar issue. Extremely disappointed with this printer.

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