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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printing with red hue?

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02-17-2019 02:29 PM
My printer has suddenly started printing everything with a red hue. I've uninstalled and reinstalled a few times and turned if off as well. I'm printing over wi-fi. Any suggestions?
02-20-2019 08:30 AM
A warm welcome to HP Support Community!
Power resetting the printer and then performing an automated/manual cleaning may resolve the issue. Let's try these steps:
Please ensure the printer is up-to-date with its firmware. If you are unsure, you may use the steps available here to update the printer firmware.
1) Make sure this printer is plugged into a direct wall, not a surge protector
2) Remove all of your ink cartridges from the printer and close the door
3) Remove the power cord from the back of the printer (Do no press the power button)
4) Clean the ink cartridge nozzles, refer to step 13 from this document.
5) Plug the power cord back into the printer
6) Wait for the printer to turn on completely, then install the ink cartridges.
7) On the printer control panel, swipe left on the display, and then touch Setup .
😎 Touch Tools.
9) Swipe up on the display, and then touch Clean Page Smears.
10) On the printer control panel, swipe left on the display, and then touch Setup .
11) Touch Tools, and then touch Clean Cartridges. Touch Yes when prompted to perform the next level of cleaning.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee