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‎09-30-2022 05:12 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

I have a strange problem. I can print up anything on my laptop,(Dell XPS 17"), but when it comes to printing a project from my recently downloaded Printmasters 2020, it doesn't do anything but makes a noise like the cartridges are getting in the start-up position then it stops. It doesn't show printing like all the other print jobs.  I'm beyond frustrated.......Any help would be great;y appreciated.

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1 person had the same question
1 REPLY 1

‎10-01-2022 08:34 AM

HP Recommended

If everything else prints it suggests that Printmaster is creating print documents with some sort of flaw. You may need to contact the software creator for assistance. 

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