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Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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‎01-31-2020 07:21 PM

HP Recommended
Product: Example: HP Ink Tank Wireless 410
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Print from word or image or PDF, the Printout and print preview are not matching, The Printout cropped if it is full page print.

 I am using HP smart app from windows app store. Should I have to download and install any drivers additionally.

Please help me to resolve this issue.

 

Thanks

Arunraj

1 REPLY 1

‎02-04-2020 07:14 AM

HP Recommended

Hi @Arunraj84

Welcome to the HP Support Community. I'd be happy to assist you.

 

You may either use HP Smart app of the full featured driver to print from your Win PC. Make sure the correct paper type and paper size are selected on the HP Smart app before printing.

Kindly refer to this document to know how to print using the app.

 

If the issue persists, install the full featured HP driver

 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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