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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-17-2020 01:05 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: macOS 10.15 Catalina

I am getting a lot of paper jams, and the printer cannot complete the Align Printer function. Each time I try to  use the align printer function I get a paper jam. I've done a lot of other diagnostic work, and I'm pretty sure that other print quality and function issues I've been having are related to this. 

 

Can I do something to help the printer grab the paper from the tray so paper doesn't jam?

1 person had the same question
3 REPLIES 3

‎06-21-2020 11:57 AM

HP Recommended

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Next follow the instructions in Step 4 from this Link: https://support.hp.com/in-en/document/c02915719 to clean the paper rollers

 

Keep me posted how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎06-25-2020 11:08 AM

HP Recommended

Krazy Toad thank you for the suggestions. I am not able to install new firmware, but I was able to clean all the rollers and was successful at printing. No paper jams, no delay, so I think we are back in business. Thank you!

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‎06-25-2020 04:31 PM

HP Recommended

@CallMeTeef

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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