Prints out lines of code instead of document

[kreydog]

I am unable to print from this laptop. This happened after I upgraded to Windows 11. I'm assuming I need to update my drivers, but don't know how to do this on this new OS. I have installed the Print & Scan doctor and it hasn't solved my problem. Please help.

[sandytechy20]

@kreydog

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

Are you getting any error messages?

[kreydog]

I am not getting any error messages. The printer starts printing lines of code and I have to manually cancel the print job on the printer, as it continues printing page after page, even if I only print a ONE page file. Please help. Thanks.

Alex

[sandytechy20 · Accepted solution]

@kreydog

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.