Prints wrong colors

[sportsterme]

Since updating my pc to Windows 10, the colors aren't correct on pages I print.

[Riddle_Decipher]

@sportsterme

Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the wrong color is being printed,

Don't worry, To resolve most print quality issues, use genuine HP cartridges, and in some cases, you might need to allow the printer to rest. Check the paper and print settings to make sure that they are correct for the print job, and clean the cartridges and printhead. You might need to replace any empty or defective cartridges:

Solution one: Use genuine HP cartridges

Solution two: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Solution three: Check the paper

Follow these steps to check the paper.

Solution four: Check the print settings

The print settings might be the cause of incorrect colors or print quality issues. Follow these steps to check the print settings for your print job.

Note: This solution requires the full HP software. If you did not install the full software during the installation process, go to the software and drivers page, and then download and install the full feature software (Windows only).

For more details and step by step guidance: Click here

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[sportsterme]

I am using hp cartridges. Have tried a new one, but now difference. Also have cleaned the print heads. I'll try other suggestions you offered. Thank you!

[Riddle_Decipher · Accepted solution]

@sportsterme

Thank you for the replying,

Please take your time in performing the steps, I'm sure it should be working by the end of the article,

And get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[sgross]

My HP Office Jet 6700  is printing green where the yellow should be on the test page.

I heve cleaned the printheads several times 

I have genuine HP cartridges in place,

It had been printing fine for several months. I have made no changes to the operating system or anything else.

It has just happened afterseveral days of not using the printer

[carzinc]

Problem solved by letting the printer rest.