Priting issues with HP ENVY 7640 e-All-in-One Printer

[SRKRREDS]

My printer is on, and when I try to print & I select my printer @ printer dialogue box, IN red I get following .
"Your Printer has experienced an unexpected configuration problem 0x80004005"

Thanks for any help in this matter

[SRKRREDS]

Update:
I was able to get thru the previous error message by updating printer drivers.    Still not printing.    Print jobs in queue. 

Any help is appreciated

Thanks much

[sandytechy20]

@SRKRREDS

Welcome to HP support community.

Update the printer firmware

Refer this HP document to know how to update the printer firmware:- Click here

Perform root level uninstalltion to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SRKRREDS]

Hello,

Thank you for your feedback.

I followed steps you provided, but having issues while removing HP Printer driver in the Drivers tab.   I get following printer error message dialogue box .. "Unable to remove HP ENVY 7640 series, x64, Type 3 - User Mode driver.   The specified printer driver is currently in use"  with an OK button 

Regards

[asmita6658 · Accepted solution]

@SRKRREDS

Let's try restarting the print spooler -

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer.
9. Try removing the printer driver. 

Let  me know. 

[SRKRREDS]

Hello,

Thank you so much.   This fixed my printing issue

Regards

[asmita6658]

@SRKRREDS

Happy to hear that. If you need further assistance feel free to reach out to us. 

Have a great day!