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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Prnter cuts the bottom lines from word or pdf files

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11-21-2020 11:05 AM - edited 11-21-2020 11:13 AM
Edits - Add PDF print example
The document boundaries might be outside the printable area (margins) supported by the printer.
The only fix here is to move the margins in from the edge of the page, including the Header and Footer portion of the document.
What else?
The results might benefit from having the option set to manage any difference between document page and paper sizes.
Word Document > File > Options > Advanced
Section Print
Check box next to "Scale content for A4 or 8.5 x 11 inch paper sizes"
What else?
Set document margins no smaller than "Narrow".
Most printers tolerate a "narrow" margin (.5 inch).
Manually engage a larger margin on the bottom of the document
File > Print > Page Setup > tab Margins
Click OK to save any changes and leave the Page Setup menu
What else?
PDF file print is easier in one respect - there are several options to fit the content onto the printed paper.
Margins created in the document are transferred to the PDF file during Export to PDF.
PDF printing forces larger margins around the edge.
If the document content at "actual size" (100%) does not fit on the paper,
Set the content to "fit" the paper, (if applicable) "Shrink oversized pages", or print at selected percentage of 100%.
Example
Manage Print Output with Print Preview_PDF_1E
What else?
Consider - If you have not done so, consider updating the printer Firmware
HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series firmware update
Adobe Reader DC – Needed Whether You Use It or Not
If you have not done so,
Reinstall / Update your PDF Reader (Adobe Reader DC /Optional Foxit Reader)
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
If you have not done so,
Download-Save-Install the Full Feature Software
HP Easy Start Printer Setup Software
When asked, opt for the "Full Driver" (wording might vary)
After the software in fully installed, Restart the computer and log in.
References / Resources
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet Pro 8023 All-in-One Printer
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