Pro 6978 will not print ... get "error"

[Jeff3131]

will not print getting "error" message

[A_Gayathri]

Hi @Jeff3131,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet Pro 6978 All-in-One Printer is displaying an "error" message and won't print, here are some steps to troubleshoot the issue:

Check Printer Status and Error Code:

• Look at the display screen or control panel for any specific error codes or messages. Note these details, as they can help diagnose the problem.

Restart Printer:

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on. Sometimes a simple restart can resolve the issue.

Check for Paper Jams:

• Open the paper tray and inspect for any paper jams or obstructions. Clear any paper that might be stuck inside the printer.

Check Ink Cartridges:

• Ensure the ink cartridges are properly installed and not empty. Remove and reinsert the cartridges if necessary. If an ink cartridge is low or empty, replace it with a new one.

Printer Queue:

• On your computer, go to the printer settings and check the print queue. Cancel any stuck print jobs and try printing a test page.

Check Connectivity:

• Ensure the printer is properly connected to your computer or network. Check if it's connected via USB or Wi-Fi, and ensure there are no connectivity issues.

Run Printer Troubleshooter:

• On your Windows computer, go to Settings > Devices > Printers & scanners, select your printer, and click Manage. Then, click on Run the Troubleshooter and follow the prompts.

Update Printer Drivers:

• Visit the HP support website, download the latest drivers for your printer model, and install them on your computer.

Reset Printer to Factory Settings:

• If the issue persists, consider performing a factory reset on your printer. Refer to the printer's manual or HP's support website for instructions on how to reset the printer to its default settings.

Refer to this document: HP OfficeJet Pro 6978 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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