Pro 9120 not printing full label area

[jstives]

Part of my print area on Avery labels is not printing on Officejet Pro 9125e printer. It seems to be something with the margins but it should print a standard Avery label.  Any suggestions.

[Garp_senchau]

@jstives, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When part of your Avery label isn't printing on your HP OfficeJet Pro 9125e, it’s often a margin, paper size, or software template issue. Here are some focused steps to troubleshoot and resolve the issue:

Verify You’re Using the Correct Avery Template

Use Avery’s own template from Avery Design & Print or their Word-compatible templates.

Make sure the template number matches your labels (e.g., Avery 5160, 8160, etc.).

Sometimes third-party or outdated templates may be off by a few millimeters.

Check Page Size and Margins in Your App

Go to Page Setup in Word and ensure:

Paper size is set to 8.5 x 11 inches (or A4).

Margins are set to Normal or Custom with 0.25" (6.35 mm) margins minimum.

OfficeJet Pro printers may not print edge-to-edge, especially at the top or bottom.

Disable "Fit to Page" or Scaling Options

In the print dialog box, check that:

Scaling = 100%

“Fit to Page” or “Shrink to Fit” is unchecked — these can misalign label content.

Printer Settings 

Open the printer preferences before printing.

Paper type should be plain paper or labels.

Print quality: Normal or Best.

Ensure no "borderless" setting is turned on unless printing full-bleed.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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