Probelm with printhead on my HP 8610 printer

[Bemus]

Received message on my HP Officejet 8610 printer stating "The printhead appears to be missing, not detected, or improperly installed".   Had not previously had any problem.

Purchased an installed new printhead.  Still receive same message.  

Without returning new printhead and purchasing new printer, I don't know how to proceed to fix problem.

[Nal_NR]

Hi @Bemus,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This could be an issue with the printer as the replaced printheads did not help.

If you have a problem and the printhead appears to be missing, not detected, or incorrectly installed, check these steps:

Reseat the printhead up to three times

Open the door to access to the ink cartridges.

Wait until the carriage stops moving before you continue.

Unplug the power cord from the rear of the printer.

   WARNING: 

You must disconnect the power cord before reaching inside the printer.

Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You may refer to this document and see how it goes. 

Keep me posted for further assistance.

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