Solved: Problem on several pagewide - HP Support Community

Brunodu84 · ‎10-02-2023

since this morning 4 customers have called me with problems on HP PageWide 377dw printers and also a 477
The touch screen no longer works and neither does the printer.
Has there been a firmware update? I know HP is discontinuing Pagewides, I hope they haven't decided to take them out of service!

Repairatrooper · ‎10-02-2023

Problem is a recent firmware update that auto pushed. See this thread as it is easily fixed. You will of course need to download the correct older firmware for each model. https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-pagewide-pro-477dw-froze...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎10-02-2023

Problem is a recent firmware update that auto pushed. See this thread as it is easily fixed. You will of course need to download the correct older firmware for each model. https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-pagewide-pro-477dw-froze...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

darrenmfw · ‎10-02-2023

Any idea how I do this with a unit that won't stay active long enough to get to the usb menu?

Repairatrooper · ‎10-02-2023

You need to make sure that ALL ethernet and wireless ethernet is unplugged. That may mean you need to shut off your wireless router temporarily to accomplish this. If that that does not work, then it is possible that your device is more affected than any I have worked on so far.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Problem on several pagewide

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