Problem printing. Always shows up as Fax.

[Carlene1]

Please help. My computer crashed and I had to reload everything. When I want to print the 7640 printer shows up as Fax. I do not have the fax connected. I have reinstalled the printer 3 times now and I keep getting the same problem. On the device manager the printer that will print shows up at HP PCL A-size Printer Class Driver. I had to make this my default printer in order to print.

Thank you for your help.

[sandytechy20 · Accepted solution]

@Carlene1

Welcome to the HP Forums. I would be happy to help you with your HP Envy 7640 Printer. I understand that you are unable to print and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Go to Control Panel > Printers and Devices > HP Envy 7640 series printer.> Right Click on "Set as Default printer" and select the non-Fax printer.

If no printer is selectable, then would suggest that you uninstall and reinstall the FULL feature software.

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Let me know how it goes.

Cheers.

[Carlene1]

Thank you so much for solving my problem.

[sandytechy20]

@Carlene1

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved

Feel free to contact us in feature if you need any assistance.

Cheers.