Problem printing a label

[AF2117]

My OfficeJet 8740 is connected wireless to my HP Envy 23. About two weeks ago HP Instant Ink had me connect my printer to my computer using a cable to update the software. After it was done I reconnected wireless to my computer and all seemed good. Today is the first time I've wanted to print a label (Avery 5161) using Word 2019 since the update. All the software & OS on my computer is up to date. The first few characters of each line of the label are cut off.

[Dragon-Fur]

@AF2117 

Welcome to the HP Community.

Honestly, I have never had an Instant Ink subscription - I do not know under what circumstances Instant Ink would want to update the printer firmware or the printer software.

I had an 8740 a few years back - lovely machine.  It did occasionally need to be cleaned to keep it in shape mechanically.  It was tolerant of lower ink levels but not dried or "out of ink" situations.

The other part of the setup, of course, is the printer firmware and the printer driver software.

The Firmware has not issued an update (at this writing) since April of this year.

The Driver software has not issued an update (at this writing) since January of this year.

So - should print.

Printed last month - should print this month...

That said, it is possible (and possibly more likely) that if something is wrong with the alignment to the extent that you cannot correct it using the maintenance tools and software settings, that the full driver software is in need of being removed and reloaded.

Do try the printer maintenance to improve print quality (includes how to check alignment):

HP OfficeJet 8700 Printers - Black or Color Ink Not Printing, Other Print Quality Issues 

References / Resources / How-to / Examples

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The full driver provides the foundation on which other programs and printing software depend.

Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software not installed - OR - installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

=================================================================================

Next,

Load the paper into the printer according to the instructions in the User Guide

And,

Alert the printer to the paper size / type in the printer

Reminder:  No size in drop down / paper size list?  Look for and select size "Custom"

Example - Retain / Modify / Check Paper Size / Type - Paper Tray and Management

Retain_Printing_Preferences_8

Next...

Try a different print method to improve the result.

Hint - Check on plain paper before sacrificing another label sheet.

Avery Template 5161

Margins

Top                0.5 inch

Bottom         0.42 inch

Left               0.25 inch

Right            0.31 inch

Next,

Export the completed Word document / template to PDF.

Open the PDF file in Adobe Reader DC 

Click the Print icon

Set the options in the main menu

Open Properties

Set the paper size and paper type as can be done using what you find in the various size / type lists...

For example, Set the Shortcut to Everyday Printing > adjust the settings in the other Tabs to change the paper and look for an acceptable "paper type".  For example, look for Media / type :  Card, Thick, Brochure

Click OK to save the changes in Properties and exit that menu

Back on the main print menu, Click Print

Example - Avery 5161 Label - PDF Print

Avery_5161_Sample_Label_PDF_Print_1

References / Resources

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8740 All-in-One Printer series 

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[AF2117]

Here's the details on my label: