Problem with HP Envy 5530 printing greeting cards on Avery 33378 half-fold textured paper.

[Garyprintguy]

Print problems include: paper will often jam, Avery 33378 is a heavier paper, or will only print black vertical lines on top of page. Would appreciate advice on how to print greeting cards, or is the HP Envy 5530 not designed for printing greeting cards on this brand of Avery paper?

Thanks,

Gary

[Dragon-Fur · Accepted solution]

@Garyprintguy 

What can the printer do?

Specifications > Paper Handling > Paper tray capacities

Cards

Up to 200 g/m² (110 lb index)

Up to 40 cards

The "card paper" weight as viewed in the Specification appears to be within the weight class allowed in the printer, though there might be a difference between "card stock" paper and "Index" paper in that paper types (Cover, Bond, Index, Text) are manufactured to  different ISO standards.  What does that mean?  Paper is not "just paper" - there are different kinds of paper that are manufactured from different kinds of "paper stock".   

Supported Cards (sizes)

Card type	Card size
3 x 5 in Index	76.2 x 127 mm (3 x 5 in)
4 x 6 in Index	101.6 x 152 mm (4 x 6 in)
5 x 8 in Index	127 x 203.2 mm (5 x 8 in)

Custom Form

The printer supports creating Custom Paper Size forms

HP Document:

HP Printers - Creating Custom Paper Sizes

1. Availability depends on printer model and software and Operating System / Version.
2. If the feature is at least partially supported the Custom Setup will be available in Devices and Printers OR in Printer Preferences.
3. If the feature is fully supported, the custom form can be created AND then used with the printer software.

• Devices and Printers > Print Server Properties

OR

• Printer Preferences > Print Dialog > Paper / Quality > Custom setting box

Paper Surface

Avery Textured Half-Fold Greeting Cards,White, 5-1/2" x 8-1/2", 30/Pack (33378)

• Textured White Cardstock, 65lb

The "textured" surface might be causing problems - the printer is not designed to support "textured" paper.

I would guess that the printer does not like the "textured" surface of the card paper.

What to do?  Suggestions

• If necessary, create a Custom Paper Size form.
• IF your printer settings provide Media type "Brochure matte", try setting to that paper type to create the custom form and as the Media (kind of paper) setting in the Printer Properties.
• Stack no fewer than five cards in the tray - and not more than about ten sheets of the card paper.

Will it work?

Maybe - All other things "equal", the surface on the paper may be causing the printer sensor to reject the paper (fail to print, outright fail, get stuck).

Comments

If the printer supports Brochure matte paper, you could try using that to create your own cards.  HP Brochure matte is typically 180 gsm (at least as sold in the USA).  If the printer supports the Media, this paper is heavy enough to produce a satisfactory result.  Not as nice as "textured" card paper, but perhaps adequate.

References

An easy to read and understand article on the subject of "paper":

Paper Weights Explained and Simplified

Dragon Document – Collection of Help, suggestions, and examples:

Printing Labels_Business-Cards_Cards

Print Labels, Business Cards, Cards, Booklet

Topics / Subjects, various, including:

• Preparation
• Labels, Cards, and Business Cards
  • Office Word
  • HP Photo Creations and Avery Templates
  • Avery Design and Print (through Windows 10) and Mac
    • Print from PDF feature
  • Avery Wizard for Word (through Windows 😎
• Printing and Printing Preferences – Notes
• Print Booklet
  • Foxit Reader - Booklet
  • Adobe Reader - Booklet
• Print on Inside of Greeting Card - Test
• Additional Help (Documents and Notes)

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP ENVY 5530 e-All-in-One Printer series

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