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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-30-2016 12:03 PM

HP Recommended
Product: Envy 5460
Operating System: Microsoft Windows 10 (64-bit)

I have inherited this printer as the purchaser upgraded. They were enrolled with Instant Ink. They cancelled their membership after passing the printer to me. I cannot print anything because the printer states the cartridges cannot be used as they are linked to the previous owner's account. Surely there must be a way to overcome this problem otherwise my only option is to throw a perfectly good printer into a skip. Hardly an environmentally acceptable solution.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2016 12:40 PM

HP Recommended

Hi,

An HP Instant Ink Crtridge cannot be used any more once the associated account ws terminted.

 

Get new ink cartridges from any store and you will be able to use the printer.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎10-30-2016 12:40 PM

HP Recommended

Hi,

An HP Instant Ink Crtridge cannot be used any more once the associated account ws terminted.

 

Get new ink cartridges from any store and you will be able to use the printer.

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-31-2016 05:11 AM

HP Recommended

Shlomi

Many thanks for your response. I was reluctant to purchase new cartridges in case they would not work, but based on your reply I will now buy new ink and hopefully all will be well.

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‎11-03-2016 03:12 AM

HP Recommended

I'm delighted to say that new cartridges have now been installed and the printer is working perfectly.

Many thanks for your help and advice.

Was this reply helpful? Yes No
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