Problem with Printer

[Brianmcg2738]

I went and installed 4 new ink cartridges into my HP OfficeJetPro 6968 Printer and even after try to adjust the ink several times and following the directions of the printer to shut it off and on i keep getting a message to contact support with code:Ox6100004a I am unable to print anything and the printer is only a year old.

[lcm_1980 · Accepted solution]

Hi,

I understand that you are having a problem with 6100004a. You can refer to the following document to help you: https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

Regards

[bowie1]

problems with printer hp deskjet 3755

[Jacky-D]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you