Problem with black ink printing-too light.

[Blackpanman]

Have replaced black ink cartridge (HP564) but still getting extremely light gray printing.  What else do I need to do? 

[Raj1788]

Hi @Blackpanman,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand that you are facing a print quality issue.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Are you using genuine HP cartridge?

Have tried changing printer driver setting?

Used the below link for the print quality issue.

Fixing Print Quality Problems for the HP Photosmart Plus B209a, B209b, and B209c All-in-One Printer ...

Clik here for Print Driver Settings Guide (Windows)

Do get back to me as I have a few more tricks up my sleeve. Said that, if I have helped you resolve the issue.

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution'

Have a great day Ahead!

[Blackpanman]

I am using all HP cartridges.  I tried to download printer driver updates or even a new one, and it won't let me download anything.   Still having very light black printing and the colors are not as they should be, though not as bad as black. 

[Raj1788]

@Blackpanman,

Thanks for the reply,

I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

Hope that helps! Let me know 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!