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‎07-15-2019 03:20 AM

HP Recommended
Product: Printer Deskjet Advantage 4675
Operating System: Unknown

I can't change my black ink cartridge.  When I open the cover, the carriage didn't move into the ink cartridge access area. Please help. Thanks

1 REPLY 1

‎07-17-2019 08:59 AM

HP Recommended

@ryi, Welcome to the HP Support Community!

 

This seems like a Carriage jam issue. Let us try these steps that may resolve this issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Follow the troubleshooting steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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