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‎11-26-2019 08:10 AM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I have the HP Officejet 5745 printer for sometime.  

always performed very well. Somehow, all  of the sudden stopped printing an a legend appears on the little screen:

Remove an reinstall ink cartridge making sure it is correctly installed and press OK"

Removed cartridges several times. Nothing wrong with them with plenty of ink.  What do I do next??

 

 

1 REPLY 1

‎11-28-2019 10:07 AM

HP Recommended

@Oscar791, Welcome to HP Support Community!

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

If you have already performed the steps from the document Ink Cartridge Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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