• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-17-2023 10:05 AM - last edited on ‎04-17-2023 02:56 PM by Retired

HP Recommended

Printer and scanner suddenly stopped working.  No warning.  I did a hard reset, ie pulling out the Cyan cartridge, to get the Home page icon on screen, and go through that loop of options, but still have

 

"Problem with printer or ink system.  Turn printer off and on, then contact HP."   

 

After hard reset, I was able to scan a document, but can't print.  I've reinstalled Cyan and now notice when doing Start >> HP 8620 >> that Cyan has an X  above it, but not completely empty.  No warning that it was even running low.  Why wouldn't the system let me make prints even if Cyan is slightly low or malfunctioned.  Or give me option for just B/W copies.  System is just hung.  I ordered a Cyan cartridge, but wanted to get ahead of the diagnostics curve should the new cartridge not solve the problem.  Thanks for helping.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.