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‎09-05-2020 06:31 PM

HP Recommended
Product: Officejet Pro 8620

HELP!

I suddenly am unable to use my printer in any way. This printer has had very light use over the years and has always operated without issue. Below are the messages on the printer, which I have followed numerous times.

**NOTE: The solution states to write the error code, yet none has appeared!

 

"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

 

"Solution 1: Reset the printer.

Turn off the product, then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Solution 2: Contact HP Support. 

Write down the error code provided in the message, and then contact HP Support."

1 REPLY 1

‎09-08-2020 05:00 AM

HP Recommended

@redheadartiste

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c03081973 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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