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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Problem with printer or ink system

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05-27-2025 06:57 PM
My printer is showing the following error:
There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.
I've tried all the corrections and still not working.
05-29-2025 03:44 AM
@KC5708, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding "There is a problem with the printer or ink system" Error!
We're thrilled to have the opportunity to assist you and provide a solution.
If your printer displays the error message "There is a problem with the printer or ink system" and you have already tried the basic troubleshooting steps, you can follow the detailed steps below to resolve the issue.
Step-by-Step Troubleshooting:
1. Power Cycle the Printer:
- Turn the printer off using the power button.
- Wait for about 10 seconds, then turn the printer back on.
2. Ensure the Printer is Level:
- Place a small round object (such as a marble or ball) on top of the printer.
- Ensure the object does not roll away or rolls to the back and left, indicating the printer is level.
- Adjust the printer's position if necessary.
3. Check Printer Supplies and Ink Cartridges:
- Open the printer’s Embedded Web Server (EWS) by typing the printer’s IP address into a web browser.
- Check the status of the printer supplies.
- Remove any supplies that indicate an error. If any feel low or empty, replace them with new supplies.
- Reinsert the supplies that do not feel low or empty.
4. Replace All Supplies:
- If the error persists, remove all supplies from the printer.
- Replace all the supplies with new cartridges.
Hope this helps!
Take care, and have an amazing day!
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Regards,
ZOEY7886
I am an HP Employee