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Message 1 of 2
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Problem with the Magenta ink

HP Recommended
HP Deskjet GT 5820
Other

Hello, I am having problem with printing with some specific colors. My printer is having a problem with printing color red and violet (instead of violet and red it printed it as blue and yellow) and idk why so I run a Print Quality Diagnostic but the Magenta wasn't on the printed paper so I thought maybe that was the problem but also I'm not sure how to fix this. I will be happy if someone will help me!

IMG20200315100416.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PhilippinesArc

 

Welcome to the HP Support Community.

 

Check the ink delivery system

Make sure the transportation ink valve is unlocked, the printhead latch is closed, and ink completely fills the ink delivery tubes.

  caution:

While performing the following steps, do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

  1. Make sure the transportation ink valve is in the unlocked position.

      caution:

    Printing with a locked transportation ink valve can damage the printheads.

    Unlocking the transportation ink valve

  2. Make sure the printer is turned on.

  3. Inspect the position of the blue printhead latch.

    1. Open the exterior door.

    2. Open the printhead access door.

      Opening the printhead access door

    3. Wait until the carriage is idle and silent before you continue.

    4. Visually inspect the printhead latch position.

      • If the printhead latch is closed, continue to the next step.

      • If the printhead latch is open, skip to Replace the printheads.

        caution:

      Do not touch the blue printhead latch! Touching the latch might open the carriage and cause damage to the ink system.

      Don't touch the blue latch

  4. Reach inside the printer through the printhead access door, and then manually move the carriage to the right.

    Moving the carriage to the right

  5. Visually inspect the ink delivery tubes.

    • If the tubes are white or ink stained, the printer is not properly primed or out of ink, skip to Replace the printheads.

      Example of a printer not properly primed

      Example of a printer out of ink with ink stained tubes

    • If the tubes are completely filled with dark ink, the printer is properly primed and filled with ink, continue to the next step.

      Example of a printer properly primed with dark ink

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-deskjet-gt-5820-all-in-one-printer-series/8109015/document/c...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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