Problems Printing with Picture in word Document

[dmanyeah]

I just purcahsed a HP Envy and I am using the print funciton via the wireless option. I have a word document that I have been able to print in the past that has a picture inserted in the document. Everything in print words print fine the picture only prints the upper left part f the picutre. When I show print preview it shows as if the whole document will print fine and the picture should print fine.... I have attached what the print preview looks like and what actually prints

[Gemini02 · Accepted solution]

Hi @dmanyeah,

Thanks for reaching out to the forums! I understand that you are having issues printing from Word, the full picture isn't printing. Thanks for providing the screenshots. I would be happy to help you. 

Try printing a photo from another application to see if you have the same issue.

To rule out the driver, install a generic driver to see if you have the same results.

• On the computer, go to Start, Devices and Printers, right-click on your printer and select Printer Properties.
• Click on the Advanced tab and click on New Driver, then select Next.
• Select HP Deskjet 9800 from the list or the Deskjet 990c, click Next, Finish, and Apply the settings. (you can always go back and change it back to the original printer driver)

What version of Word are you using?

If the issue is resolved and you appreciate my help, please click the "Accept as Solution" and the "Thumbs Up" buttons. Let me know how you make out. Cheers!

[dmanyeah]

This worked thank you. The print seems to print slower but everything lines up correct now.

[Anna_48]

This worked for me as well.  I used the HP Deskjet 9800 for my HP Envy 7640 but am wondering if the FAX will still work.