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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Problems printing on Franklin Covey Compact and Pocket blank...

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04-18-2019 07:29 AM
I am used to printing on Franklin Covey Compact (4.25"x 6.75") blank paper and want to start doing the same with Pocket (3.5" x 6") paper. I recently bought an HP ENVY Photo 7855 nd these sizes are not listed in the selection screen. Is it possible to add them?
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04-18-2019 02:12 PM
I was able to print on the 4.25" x 6.75" paper using the print menu method, but could not get the 3.5" x 6" to work. I get a message on the printer that the paper loaded is smaller that the printer setting. The sheet feeds through fine after I cancel the job. The botton tray guides will accomodate the 3.5" paper paper sizes on the screen that go that small. It would be nice if both sizes showed up in the pick list. I can work with the 4.25" x 6.75" so I will accept the solution for now. Thanks for the help.
04-18-2019 12:50 PM
Take a look at this link.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
04-18-2019 02:12 PM
I was able to print on the 4.25" x 6.75" paper using the print menu method, but could not get the 3.5" x 6" to work. I get a message on the printer that the paper loaded is smaller that the printer setting. The sheet feeds through fine after I cancel the job. The botton tray guides will accomodate the 3.5" paper paper sizes on the screen that go that small. It would be nice if both sizes showed up in the pick list. I can work with the 4.25" x 6.75" so I will accept the solution for now. Thanks for the help.
04-18-2019 08:29 PM
The 7855 can not print to a 3.5 x 6 size as the supported custom sizes are 3.85 x 8.5 to 5 x 14 inch.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
04-19-2019 09:36 AM
I was able to successfully print on the 3.5" x 6.75 paper using the following process:
- I selected Japanese Envelop #4 (90 mm x 205 mm, 3.54" x 8.07") from the printer paper size list.
- In Word for Mac, I adjusted my custom paper size to 3.55" x 6.75".
- I then followed the HP instructions for printing custom paper size documents using the Print Menu option.
- The print was successful.
Apparently, as long as the paper size setting on the printer is slightly larger than length and width of the physical sheet, the document prints.
Thanks to all of you that responded to questions.
I am a happy camper!
04-19-2019 11:04 AM
The HP specs are wrong, 3.54 & not 3.85 as shown on there web site.
Thanks for sharing your find!
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.