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HP Recommended

Most user unfriendly product and instructions ever. Have replaced my Epson with a HP envy 6234. Worst decision. Have HP laptop and Dell PC plus iPad and iPhone. Nigh impossible to print any document from Dell Optixplex 790  (Windows 10) even after updating drivers, installing HP Print etc.  Totally frustrated and angry that I did not heed the warning reviews. Am off to bed as I cannot spend any more time on this today.  I only want to print a simple word document but the HP app only shows PDF files - so,so tired of this. 
Paddy

HP Recommended

@Pado22, Welcome to the HP Support Community!

 

Check the connectivity between the printer and the PC

  • Make sure the printer and the PC are connected to the same wireless network.
  • Either 2.4GHz or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.