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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- ProductivtyimprovementStudy.hptask will damage your computer

Create an account on the HP Community to personalize your profile and ask a question
10-23-2020 08:49 PM
I can't send jobs to the printer. Two notifications appear on my iMac Desktop:
"ProductimprovementStudy.hptask" will damage your computer. Report malware to Apple...."
"HPDeviceMonitoring.framework" will damage your computer. Report malware to Apple...."
I ran antivirus software and no malware was detected.
A google search indicates that other users have experienced this problem. For example:
https://forums.macrumors.com/threads/hp-driver-framework-broken-in-catalina-10-15-7.2262865/
What is the solution?
Solved! Go to Solution.
Accepted Solutions
10-24-2020 06:40 PM
What do you mean it doesn't allow you to do that?
Can you get into the Printers & Scanners section?
Can you select the device?
Can you hit the minus button at the bottom of the list?
Is there a "lock" in the lower left of the screen that needs to be unlocked?
10-23-2020 11:45 PM
M am not sure there is a solution at this time yet. seems to be reported by many users during the last 24 hours:
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-24-2020 01:47 PM
The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...
Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!
10-24-2020 06:40 PM
What do you mean it doesn't allow you to do that?
Can you get into the Printers & Scanners section?
Can you select the device?
Can you hit the minus button at the bottom of the list?
Is there a "lock" in the lower left of the screen that needs to be unlocked?